Gartner Names Avaya a Leader in UC, 9th Time

Gartner Magic Quadrant for Unified Communications has once again billed NYSE-listed Avaya Holdings Corp as a Leader. Avaya has accomplished this feat for the ninth time in a row. Significantly, companies in this category are defined as companies that execute well against their current vision and are also well positioned for future. What Avaya, on its parts, does is to enable the mission-critical, real-time communication applications of the world’s most important operations. Avaya, which is recognized as the world leader in delivering superior communications experiences, provides the most complete portfolio of software and services for contact center and Unified Communications. These are provided either on premises, in the cloud, or a hybrid.

Jim Chirico, President, and CEO, Avaya, said that earning this distinction for the ninth time, certainly reflects the company’s continued innovation and differentiated and valued solutions in UC. More importantly, the recognition also reflects on the deep relationships Avaya has with its clients. Avaya provides its clients with communication solutions, which, in turn, enable them to operate in a highly mobile, competitive and fast-paced environment. Coupled with its recognition earlier this year as a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure, worldwide, the company thinks that Avaya is clearly reinforcing its status as a trusted solution provider for companies of all sizes on their digital transformation journeys. Interestingly, Avaya, this time around, has improved its position on both, ability to execute and completeness of vision compared to the previous year’s results.

Avaya is investing significantly in its Unified Communications (UC) portfolio to provide customers the solutions they want and need to fully leverage UC, including telephony, video, mobility, messaging, meetings and team collaboration. The Avaya Equinox application, which streamlines collaboration across all communication channels from small businesses to large enterprise is a case in point. Customers can also deploy in leading cloud environments in addition to other Infrastructure as a service option, with further Avaya Cloud options planned. And during the next one year, the company will introduce additional innovative capabilities with AI and blockchain integrations.